Systems and Services Monitoring

What is the Systems and Services Monitoring?

Corporate IT environments are structures, whose complexity and distribution increase. The more complex the IT infrastructure, the more probable the risk of failure. One can even assume that the occurrence of a failure is a matter of time. In such a situation, it is necessary to observe the company’s IT environment continuously to detect incidents quickly. Early response to deviations is the most effective method of ensuring business continuity and avoiding costly interruptions to company resources.

Systems and Services Monitoring is a monitoring of a company’s IT environment provided 24/7 by a dedicated team of Beyond Solutions specialists.

Managed Services at Beyond Solutions (click to zoom)

The service can cover the entire or a part of the company`s IT environment. In case a failure is detected, our specialists, depending on the selected service variant, inform the client about the incident or classify, record and transmit the information to the client in an agreed form.

Monitoring service can be extended with advanced Managed Services (network, operating system, or database), in which we provide diagnosis and incident resolution.

Systems and Services Monitoring – discover benefits

Improvement of operation continuity and availability of the IT Environment

The availability of your IT environment is improved, based on the rapid, SLA-guaranteed response of the Beyond Solutions team. Efficient detection of failures minimizes the risk of long-term loss of business continuity and potential losses, both financial and reputational.

Round-the-clock monitoring (24/7)

Monitoring of a company's IT environment is independent of the work mode, leaves or availability of the competences in internal IT teams. The service outsourcing allows you to observe your IT infrastructure continuously 365 days a year.

Immediate and adequate response to incidents

In the event of a failure, the Beyond Solutions team identifies and assigns the incident to the strategic and responsible people in the area, involving only the most necessary resources.

Flexible service scope

The choice of the service scope is up to the customer - from simple devices (edge router, simple switch, basic service, basic website), medium-complex ones (router, switch, webserver, virtual server, storage), to complex environments (central hub, core switch or Linux/Windows system).

Scalability and cost predictability

The price of the service and it`s scope are specified in the contract, as are the SLA terms and contractual penalties. This guarantees predictability and transparency of the costs in the company's IT budget.

Variant service

We offer monitoring with notifications (to customer-defined email addresses) or a broader option - notifications with an alert service (support for, among other things, filtering and prioritization of events, preparation of incident reports and telephone notification of events).

Minimization of internal costs

Employer costs related to absences, leaves, recruitment and training of the monitoring team are borne by Beyond Solutions.

Reducing the workload of the customer`s IT teams

Transfer of the system and IT services monitoring to Beyond Solutions allows for shifting internal IT teams to projects of strategic nature.

Systems and Services Monitoring service scope:

Remote monitoring of your IT environment in various layers, such as the operating system, database, network, or technical infrastructure;
24×7 support provided by a specialized Beyond Solutions team;
Monitoring system with configuration and maintenance (shared or stand-alone);
Monthly report of the incidents, performance, and service availability and forwarded events;
Optional access to a panel with visualization of the monitoring performance.

Why choose Systems and Services Monitoring at Beyond Solutions?

Professional team of specialists

The competence of Beyond Solutions teams providing the services from the Managed Services portfolio is confirmed by numerous partner statuses and certificates.

Experience in Managed Services area

We have extensive experience in providing Managed Services to a wide range of industries. We support companies in maintaining complex, hybrid IT environments at all critical layers: hardware, virtualization, systems and networks.

Access to professional complementary services

During the cooperation you can increase the scope of Managed Services, including backup (BaaS), or Disaster Recovery as a Service (DRaaS). In addition, we offer comprehensive IT infrastructure services - colocation in certified data centers, cloud (private, public, sovereign, multi-cloud) and hybrid models combining the models stated above.

Reduction of IT workloads carbon footprint

Beyond Solutions is an IT service provider that takes active measures to reduce CO2 emissions. We use data centers powered by 100% renewable energy, and have high energy efficiency (1.2 PUE).

Top-quality technologies and tools

Beyond Solutions has long-standing partnerships with industry leaders such as Intel, HPE, Dell Technologies, Microsoft, VMware, Veeam, Megaport, Cisco, Fortigate, and Juniper. We provide services based on proven and best-in-class providers and vendors.