Smart Hands Complex services of remote administration of IT infrastructure to fully take care of your IT and save you time and money. What is Smart Hands service? Smart Hands is the remote administration of IT infrastructure, colocated or hosted as dedicated infrastructure by qualified technical personnel. The service is available 24×7. As part of the Smart Hands service, we use Microsoft HoloLens technology, which improves speed and efficiency and allows you to document the work performed while virtually placing you at the center of the activities undertaken. With encrypted communications, your connection to Smart Hands is secure, safe, and efficient. Service scope Unpacking, inventorying and assembling IT devices in rack cabinets; Visual inspection of devices in cabinets (checking the condition, checking the lights, reading messages on the screen or console); Resetting, switching on or shutting down the device; Basic configuration of CMOS and management interfaces; Support with debugging problems; Cabling of cabinets and devices (crossover cabling); Replacement of components such as operational storage, mass storage, power supply; Changing the location of devices within a given Data Centre; Replacement of storage devices (e.g. tapes, CD, DVD, memory cards); Support during audits; UTP cabling testing; Other agreed works related to colocation servicing. Benefits Reducing the workload of the customer`s IT teams Smart Hands allow your IT teams to focus on strategic tasks. Cost predictability and transparency A straightforward fee structure translates into business transparency compared to the cost of stand-alone infrastructure administration. Processes standardisation Putting process handling in the hands of a supplier with experience in remote IT infrastructure management allows for the smooth professionalization of this area within the organization. Services scalability If demand for the service grows, it can be quickly scaled up or modified. It is possible to purchase hourly packages. Related Services Colocation The highest security standard and business continuity for your colocated equipment. Learn more IT Administration Expert administration and configuration for your IT environment. Learn more Dedicated infrastructure Infrastructure that best fits your business needs. Leverage the knowledge and experience of our experts. Learn more Contact us!
